This past weekend, around 60,000 Pizza Hut customers received some very unexpected news that the company was hacked, which means that a lot of those customers' credit card information may have been impacted in the process. Data breaches aren't exactly uncommon for big businesses these days (just ask Chipotle and Sonic), but what's gotten people particularly angry is the brand's timing: The breach happened more than two weeks ago.
Thousands who placed orders online or through the brand's app between Oct. 1 and 2 — roughly a 28-hour period, according to the Miami Herald — received this notification over the weekend of Oct. 13. Pizza Hut insists it worked as quickly as it could to give people the heads up.
"The security intrusion at issue impacted a small percentage of our customers and we estimate that less than one percent of the visits to our website over the course of the relevant week were affected," reads the letter sent to those affected by the breach. "That said, we regret to say that we believe your information is among the impacted group."
Needless to say, the customers on the receiving end of said email were none too pleased.
Pizza Hut has been responding to multiple customers who have been expressing their concerns via Twitter, advising them to contact customer service immediately.
The Miami Herald cited multiple reasons why a company may delay notifying customers: It takes time to determine the scope of the attack — revealing just how many people's info was impacted — and that police can delay the announcement to keep other hackers from learning about the breach.
According to Consumerist, Pizza Hut is now offering the affected customers one year of free credit monitoring.
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